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Meet Jessica Reavis, a passionate animal lover from Union Grove, NC. With a deep connection to animals, Jessica has always been surrounded by them, including two dogs and a cat of her own. Starting her career as a kennel tech and later working in veterinary assistance, Jessica’s dedication to animals led her to join Highland Canine in late 2022. In her role in the business office, she provides crucial support to the team, managing tasks such as customer communication, inventory management, and assisting with applications for the School for Dog Trainers. Jessica’s unwavering commitment ensures the smooth day-to-day operations of the business, furthering Highland Canine’s mission to set the global industry standard in training dogs and people.
Education and Early Career
Working as a Kennel Tech
In the early stages of your career, you started off as a kennel tech at a grooming facility. This hands-on experience allowed you to develop a deep understanding of animal care and a genuine love for working with animals. You quickly learned the importance of providing a clean and safe environment for the animals in your care.
Transition to Veterinary Assistance Work
Following your time as a kennel tech, you decided to expand your knowledge and skills by transitioning into veterinary assistance work. This role allowed you to work directly with veterinarians and gain valuable insight into the medical side of animal care. You were responsible for assisting with various procedures, handling medications, and providing comfort and support to both the animals and their owners.
Experience in the Veterinary Field
Your experience in the veterinary field provided you with a solid foundation in animal health and a deep appreciation for the importance of preventative care. You had the opportunity to work with a wide range of animals, from cats and dogs to exotic pets. This diverse experience allowed you to develop a strong understanding of different breeds and their specific needs.
Return to Dog Grooming
Although you enjoyed your time in the veterinary field, you ultimately decided to return to your passion for dog grooming. You joined forces with a mobile groomer and embraced the opportunity to work closely with dogs on a daily basis. This experience helped you refine your grooming techniques and build a loyal client base.
Joining Highland Canine
Date of Joining
In late 2022, you joined the team at Highland Canine, excited to bring your expertise and passion for animals to this renowned organization. You were eager to contribute to their mission of setting the global industry standard in dog training and working alongside a team of dedicated professionals.
Role in the Business Office
As a member of the business office, your role at Highland Canine is diverse and multifaceted. You provide crucial support both internally and externally, ensuring the smooth day-to-day operations of the business. Your responsibilities range from customer service and payment management to inventory management and assisting with school applications.
Working with the Business Office Manager
You work closely with the Business Office Manager, collaborating on various projects and tasks. Together, you strive to maintain a high level of customer satisfaction and uphold the reputation and integrity of Highland Canine. Your strong attention to detail and organizational skills are crucial in helping the business office run efficiently.
Responsibilities at Highland Canine
Customer Service and Support
One of your key responsibilities is providing exceptional customer service and support. Whether it’s answering phone calls or responding to emails, you are dedicated to addressing customer inquiries and ensuring their needs are met. Your friendly and helpful demeanor puts clients at ease and fosters a positive relationship between Highland Canine and its customers.
Handling Phone Calls and Emails
You are the initial point of contact for many clients, handling incoming phone calls and emails with professionalism and efficiency. You have a thorough understanding of the services Highland Canine offers and are able to provide detailed information to prospective clients. By providing accurate and timely responses, you contribute to the overall satisfaction of Highland Canine’s client base.
Payment Management
Another important aspect of your role is payment management. You handle incoming payments, ensuring accuracy and maintaining detailed records. Your attention to detail and strong organizational skills contribute to the smooth processing of payments, allowing for efficient financial management within the business.
Pro Shop Inventory Management
Highland Canine offers a selection of products through its Pro Shop, and you are responsible for managing the inventory. This includes maintaining accurate stock levels, ordering new items when necessary, and organizing the display of products. Your knowledge of the different products and your ability to recommend suitable options to customers further enhances their overall experience.
Assisting with School Applications
Part of Highland Canine’s offerings includes a School for Dog Trainers, and you play a crucial role in assisting with school applications. You provide guidance and support to individuals interested in pursuing a career in dog training, answering their questions and ensuring a smooth application process. Your knowledge of the school’s programs and requirements is instrumental in helping applicants make informed decisions.
Dealing with School Applicants and Current Students
Once applicants are accepted into the School for Dog Trainers, you continue to provide support throughout their journey. You serve as a resource for current students, addressing any concerns or questions they may have. Your role in nurturing a positive and supportive environment for students contributes to their success and enhances Highland Canine’s reputation as a leading educational institution in the field of dog training.
Passion for Animals
Background and Upbringing
Your passion for animals dates back to your upbringing. Growing up in Union Grove, NC, you were surrounded by nature and had frequent encounters with wildlife. This exposure nurtured a deep appreciation and respect for animals from an early age.
Love for Dogs and Cats
While you have a general love for all animals, dogs and cats hold a special place in your heart. Their unconditional love, loyalty, and unique personalities have always captivated you. You believe that every dog and cat deserves a loving home and strive to make a positive impact on their lives through your work.
Personal Pets
In addition to your professional work with animals, you also have personal pets who bring immense joy and companionship into your life. You understand the importance of responsible pet ownership and prioritize the well-being and happiness of your own furry friends.
Beyond your professional career, you actively seek opportunities to contribute to animal-related causes. Whether it’s volunteering at local animal shelters, participating in fundraisers for animal welfare organizations, or advocating for pet adoption, you are constantly looking for ways to make a positive impact in the lives of animals in need.
Contributions to Highland Canine
Pivotal Role in Daily Operations
Your contributions to Highland Canine are invaluable, playing a pivotal role in the daily operations of the business. Your dedication to providing exceptional customer service, managing payments, and ensuring the smooth functioning of the business office directly impacts the overall success of Highland Canine.
Ensuring Smooth Running of Business
By efficiently handling customer inquiries, managing payments, and maintaining organized inventory, you contribute to the seamless running of the business. Your attention to detail and commitment to excellence help maintain Highland Canine’s reputation as a trusted provider of dog training services.
Supporting Internal and External Functions
In addition to your day-to-day responsibilities, you are always willing to go the extra mile to support both internal and external functions of Highland Canine. Whether it’s assisting with school applications, providing guidance to current students, or collaborating with colleagues on various projects, your dedication and versatility make you an invaluable asset to the organization.
Highland Canine’s Mission
Setting Global Industry Standard in Dog Training
Highland Canine’s mission is to set the global industry standard in dog training. As part of the team, you contribute to this mission by providing exceptional customer service and ensuring that clients receive the highest quality training and support.
Protecting Police and Military Working Dog Teams
Highland Canine is dedicated to protecting police and military working dog teams. By providing top-notch training programs and resources, Highland Canine helps these teams perform their essential duties and keep communities safe.
Enhancing Quality of Living for Individuals with Disabilities
Highland Canine strives to enhance the quality of living for individuals with disabilities through the training and placement of service dogs. Your role in providing support to applicants and current students of the School for Dog Trainers directly contributes to this mission.
Enriching Lives of People and Pets
At the core of Highland Canine’s mission is the belief that the companionship between people and pets can enrich lives. Through their various programs and services, Highland Canine aims to strengthen and foster these relationships, ultimately making a positive impact on both humans and animals.
Blog Categories
Company News & Information
Stay up to date with the latest news and information about Highland Canine. Learn about new programs, events, and partnerships through the company’s blog.
Detection Dog Services
Discover the world of detection dog services through informative and engaging blog articles. Gain insights into the training and utilization of detection dogs in various industries.
Dog Behavior Problems
If you’re dealing with dog behavior problems, Highland Canine’s blog has you covered. From identifying common issues to providing training tips and advice, you’ll find valuable resources to help address behavioral challenges.
Dog Data & Trends
Explore the world of dog data and trends through Highland Canine’s blog. Gain a deeper understanding of the evolving landscape of dog ownership, training techniques, and industry insights.
Dog Training Classes
Find information on dog training classes offered by Highland Canine in this dedicated blog category. Whether you’re a dog owner looking to improve your pet’s obedience or a professional trainer seeking advanced training, these articles will guide you in the right direction.
Dog Training Tips & Advice
Discover a wealth of training tips and advice in this blog category. From basic obedience to advanced techniques, Highland Canine shares their expertise to help you achieve success in training your dog.
Police K9 Training
If you have an interest in police K9 training, this blog category is a must-read. Learn about the rigorous training programs and the important role that police dogs play in law enforcement.
School for Dog Trainers
Get an insider’s perspective on the School for Dog Trainers at Highland Canine. Learn about the curriculum, student experiences, and the rewarding career opportunities available in the field of dog training.
Search and Rescue Training
Uncover the world of search and rescue training through informative blog articles. Gain insights into the training methods and tactics used to train dogs to locate missing persons.
Service Dog Training
Learn about the training and utilization of service dogs in various capacities. Whether it’s for individuals with disabilities or therapy purposes, Highland Canine’s blog covers the broad spectrum of service dog training.
Join Highland Canine’s Mailing List
Benefits of Signing Up
By joining Highland Canine’s mailing list, you gain access to exclusive benefits. You’ll be the first to receive dog training tips, the latest news and updates from Highland Canine, and details on upcoming events.
Receiving Dog Training Tips
As a subscriber to Highland Canine’s mailing list, you’ll receive regular dog training tips to help you improve your relationship with your furry friend. These tips are designed to be practical, actionable, and easy to implement.
Getting Latest ‘Barking’ News
Stay in the loop with the latest ‘barking’ news from Highland Canine. From exciting developments in the dog training industry to heartwarming success stories, you’ll receive a wide range of news articles that celebrate the world of dogs.
Details on Upcoming Events
As a subscriber, you’ll receive detailed information on upcoming events at Highland Canine. Whether it’s a training workshop, seminar, or community event, you’ll have the opportunity to stay informed and participate in the vibrant dog training community.
Connect with Highland Canine on Social Media
Connect with Highland Canine on Facebook to stay connected with the latest news, articles, and updates. Join a community of like-minded individuals who share your love for dogs and interact with Highland Canine’s expert trainers and staff.
Follow Highland Canine on Instagram for a visual journey into the world of dog training. Explore captivating photos and videos of dogs in action, training sessions, and heartwarming moments that showcase the special bond between humans and dogs.
Contact Information
Phone Number
For any inquiries or assistance, you can reach Highland Canine’s business office by calling (phone number).
Address
Highland Canine Training’s facility is located at 145 Foxfield Drive, Harmony, NC 28634. Visit the facility to meet the team, explore the training grounds, and learn more about the programs and services offered.
For email inquiries, you can reach Highland Canine at [email protected]
